All Systems Operational

Uptime over the past 90 days. View historical uptime.
Checkout ? Operational
90 days ago
99.97 % uptime
Today
Order Management Operational
90 days ago
99.91 % uptime
Today
Kustom Portal ? Operational
90 days ago
99.96 % uptime
Today
Settlements Operational
90 days ago
100.0 % uptime
Today
Klarna Payments - Europe Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Order Management partial outage
Resolved - This incident was resolved 14.42 CEST.
Oct 22, 17:25 CEST
Monitoring - Partial outage of Order Management between 14.35 and 14.42 CEST.
Oct 22, 14:57 CEST
Oct 21, 2025
Multiple Service Degradation
Resolved - Order Management is fully operational and the incident has been mitigated. Kustom will reach out directly if any of your orders were affected.
Oct 21, 09:53 CEST
Update - Order Management fully operational after upstream outage. We’re monitoring residual retries and captures from earlier failures.
Oct 20, 12:36 CEST
Update - We are continuing to monitor for any further issues.
Oct 20, 12:13 CEST
Monitoring - A widespread outage affecting major global service providers is currently causing partial disruptions to some Kustom systems.

We are aware of ongoing global issues impacting multiple services, including Amazon Cloud Services, Microsoft, and other major providers.
As a result, Kustom is experiencing partial disruptions with certain payment partners. This affects order management, capture registration, refund processing and support capabilities.

Merchants with Microsoft SSO may be experiencing issues with logging in to the portal.Additionally, our phone lines and inbound chat services are partially degraded due to issues with our communication supplier.

We are actively monitoring the situation and will provide updates as more information becomes available.
Oct 20, 12:12 CEST
Oct 20, 2025
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