Order Management is fully operational and the incident has been mitigated. Kustom will reach out directly if any of your orders were affected.
Posted Oct 21, 2025 - 09:53 CEST
Update
Order Management fully operational after upstream outage. We’re monitoring residual retries and captures from earlier failures.
Posted Oct 20, 2025 - 12:36 CEST
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 12:13 CEST
Monitoring
A widespread outage affecting major global service providers is currently causing partial disruptions to some Kustom systems.
We are aware of ongoing global issues impacting multiple services, including Amazon Cloud Services, Microsoft, and other major providers. As a result, Kustom is experiencing partial disruptions with certain payment partners. This affects order management, capture registration, refund processing and support capabilities.
Merchants with Microsoft SSO may be experiencing issues with logging in to the portal.Additionally, our phone lines and inbound chat services are partially degraded due to issues with our communication supplier.
We are actively monitoring the situation and will provide updates as more information becomes available.
Posted Oct 20, 2025 - 12:12 CEST
This incident affected: Order Management and Klarna Payments - Europe.